Digital Service Management for a global service provider
Excellent service despite cost pressure and dynamic business requirements
Like most global service providers in the telecommunications industry, our customer faced the challenge of delivering excellent customer service despite constant cost pressure and dynamically changing business requirements. They needed a solution that would support the agility of their business while incorporating best practices and enabling lean operations.
The solution: Digital Service Management
With our digital service management, our experts have developed a lightweight alternative for our customer, which is based on standards and implements best practices on the one hand, and contains additional concepts and features that can be flexibly adapted and extended to his business processes on the other.
For more than 20 years Axino has been supporting the solution implemented at the customer's site, which is used by different user groups from mobile network operation, fixed network operation and IT operations. The solution serves as an important data source for reporting, e.g. for monitoring the performance of the manufacturers and compliance with SLAs.
The number of users has increased steadily in recent years. The implemented solution was successively expanded and adapted to changing business requirements.
Orientation towards standards & best practices (ITIL®, TM Forum, process landscape: eTOM, NGOSS, Frameworx)
lightweight, agile approach
flexible and adaptable
Excellent customer service despite cost pressure and dynamically changing business requirements
seamlessly integrated into customer environment
exclusive service & advice from our experienced service management experts
Leading service provider in the telecommunications industry