Digital Service Management for a global service provider

The challenge:
Excellent service despite cost pressure and dynamic business requirements

Like most global service providers in the telecommunications industry, our customer faced the challenge of delivering excellent customer service despite constant cost pressure and dynamically changing business requirements. They needed a solution that would support the agility of their business while incorporating best practices and enabling lean operations.

The solution: Digital Service Management

With our digital service management, our experts have developed a lightweight alternative for our customer, which is based on standards and implements best practices on the one hand, and contains additional concepts and features that can be flexibly adapted and extended to his business processes on the other.


For more than 20 years Axino has been supporting the solution implemented at the customer's site, which is used by different user groups from mobile network operation, fixed network operation and IT operations. The solution serves as an important data source for reporting, e.g. for monitoring the performance of the manufacturers and compliance with SLAs.


The number of users has increased steadily in recent years. The implemented solution was successively expanded and adapted to changing business requirements.


The highlights:

  • Orientation towards standards & best practices (ITIL®, TM Forum, process landscape: eTOM, NGOSS, Frameworx)

  • lightweight, agile approach

  • flexible and adaptable

The benefits:

  • Excellent customer service despite cost pressure and dynamically changing business requirements

  • seamlessly integrated into customer environment

  • arbitrarily expandable

  • exclusive service & advice from our experienced service management experts

The customer:

  • Leading service provider in the telecommunications industry

With the Axino ITSM Dashboard you have all service processes in view

Axino Solutions GmbH

Charlottenburger Allee 61 

52068 Aachen 


Enterprise Service Management

Phone: +49 241 96806 0


IoT Solutions

Phone: +49 241 96806 0


Phone: +49 241 96806 0

Fax: + 49 241 96806 225


Enterprise Asset Management

Phone: +49 241 96806 0


Telecom Solutions

Phone: +49 241 96806 0


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