Global Service Management
Global harmonization of service management processes
Like most global organizations, our customer was faced with the challenge of connecting its heterogeneous local operations support systems as easily and cost-effectively as possible. The aim was to avoid any loss of performance and to continue to offer customers excellent global service.
Point-to-point connections are out
The previous approach of networking the individual operational support systems by means of point-to-point connections was very time, maintenance and cost intensive. An innovative solution was needed.
The solution: Global Information Exchange Platform
Our experts developed a central Enterprise Service Broker/Middleware solution for our customer. This solution contains standardized interfaces that enable local service management in different countries to exchange data globally without complex point-to-point integrations. With the "design-once-deploy-many" approach, both integration and maintenance costs were significantly reduced.
Axino Solutions won the TM Forum Excellence Award in the category Best Prosspero Implementation together with Vodafone.
Global management of various service management systems
Standardized, award-winning Enterprise Service Broker
"Design-once-deploy-many" - Architecture/SOA
fast and cost-effective integration
numerous intelligent additional features
Agile integration methodology, open for all systems
Significant reduction of integration and maintenance costs
Global service provider in the telecommunications industry
Would you like to know more? Please contact us!