Global Service Management
The challenge:
Global harmonization of service management processes
Like most global organizations, our customer was faced with the challenge of connecting its heterogeneous local operations support systems as easily and cost-effectively as possible. The aim was to avoid any loss of performance and to continue to offer customers excellent global service.
Point-to-point connections are out
The previous approach of networking the individual operational support systems by means of point-to-point connections was very time, maintenance and cost intensive. An innovative solution was needed.
The solution: Global Information Exchange Platform
Our experts developed a central Enterprise Service Broker/Middleware solution for our customer. This solution contains standardized interfaces that enable local service management in different countries to exchange data globally without complex point-to-point integrations. With the "design-once-deploy-many" approach, both integration and maintenance costs were significantly reduced.
Axino Solutions won the TM Forum Excellence Award in the category Best Prosspero Implementation together with Vodafone.
The highlights:
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Global management of various service management systems
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Standardized, award-winning Enterprise Service Broker
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"Design-once-deploy-many" - Architecture/SOA
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fast and cost-effective integration
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Your benefit:
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numerous intelligent additional features
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Agile integration methodology, open for all systems
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Lean operation
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Significant reduction of integration and maintenance costs
The customer:
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Global service provider in the telecommunications industry
Would you like to know more? Please contact us!