Global Service Management

The challenge:

Global harmonization of service management processes

Like most global organizations, our customer was faced with the challenge of connecting its heterogeneous local operations support systems as easily and cost-effectively as possible. The aim was to avoid any loss of performance and to continue to offer customers excellent global service.

Point-to-point connections are out

The previous approach of networking the individual operational support systems by means of point-to-point connections was very time, maintenance and cost intensive. An innovative solution was needed.

The solution: Global Information Exchange Platform

Our experts developed a central Enterprise Service Broker/Middleware solution for our customer. This solution contains standardized interfaces that enable local service management in different countries to exchange data globally without complex point-to-point integrations. With the "design-once-deploy-many" approach, both integration and maintenance costs were significantly reduced.

Axino Solutions won the TM Forum Excellence Award in the category Best Prosspero Implementation together with Vodafone.

The highlights:

  • Global management of various service management systems

  • Standardized, award-winning Enterprise Service Broker

  • "Design-once-deploy-many" - Architecture/SOA

  • fast and cost-effective integration

Your benefit:

  • numerous intelligent additional features

  • Agile integration methodology, open for all systems

  • Lean operation

  • Significant reduction of integration and maintenance costs

The customer:

  • Global service provider in the telecommunications industry

Would you like to know more? Please contact us!

Axino Solutions GmbH

Charlottenburger Allee 61 

52068 Aachen 

Germany

Enterprise Service Management

Phone: +49 241 96806 0

Email: sales.esm@axino-group.com

Phone: +49 241 96806 0

Fax: + 49 241 96806 225

Email: info@axino-group.com

Enterprise Asset Management

Phone: +49 241 96806 0

Email: sales.eam@axino-group.com

IoT Solutions

Phone: +49 241 96806 0

Email: sales.iot@axino-group.com

Telecom Solutions

Phone: +49 241 96806 0

Email: sales.icw@axino-group.com

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