The Range of
With our services, we cover the entire life cycle of IT & service assets and the associated range of services to make your IT modern, agile and flexible. Our excellent performance makes a valuable contribution to the achievement of your business objectives and is based on two main pillars: Firstly, on our resources, such as applications, tools, information, infrastructure and technology partners with whom we carry out our projects and provide our services. Secondly, it is our capabilities, such as management, organization, processes, know-how, methods and our highly trained employees, which enable the efficient use of all resources for the benefit of our customers.
It begins with the individual business case, in which the decisive questions on the subject of process optimization and the associated investment must be addressed by the customer.
Process optimization requires an as-is analysis and a detailed and uniform documentation of the existing business processes in order to uncover optimization potential and identify automation opportunities. We accompany you in this phase with experienced process experts.
Based on your business requirements and your business processes, we evaluate, design and optimize possible solution architectures and plan their implementation together with you. We configure the products of our technology partners according to the designed solution architecture and adapt them to your needs.
Build & Deliver
With the analysis of the requirements and the solution design, we develop a customized solution and coordinate it with the requirements and guidelines of your company.
The entire process from specification, engineering, documentation, testing and acceptance to deployment in the production environment is managed and accompanied by our project and quality management. In doing so, we are guided by established standards and benefit from our many years of experience in the successful implementation of complex projects.
While you concentrate on your core business, you’ll benefit from our services. We handle your supporting IT services, help you with our application management, but also operate your hardware and software systems, whether in your in-house, hosting or cloud environment. We monitor the operation of your systems both reactively and proactively and thus design, implement and generate significant reports with business-relevant information.
Our Service Desk is your Single Point of Contact, which receives and records your inquiries and alert-reports and which is responsible for the fulfillment of your requests.
For your end users, we supplement this service with a classic user help desk to answer questions and resolve incidents. We supplement the classic (reactive) processes for troubleshooting (incident management) and problem management with a proactive perspective, such as preventive or even improving maintenance and the management of capacity and availability of your systems. So we cover the entire lifecycle of your assets.
In addition to the implementation of processes and software, we also accompany you, if desired, in the job and understanding of the software in everyday life. We help you to get your users excited about the new application. For this purpose, we offer compact trainings and webinars so that you and your employees can quickly expand your know-how.
Enterprise Service Management
Holistically for the digital transformation of your business processes: We help you to make your workflows efficient and cost-effective throughout your business.